Training and development
The Group aims to remain an employer of choice. We execute a fair and transparent recruitment process. Recognizing our role to provide greater opportunities for our people and future talent, we compensate employees with welfare packages commensurate to their qualifications and experience, promote work-life balance, equal opportunities and a safe and friendly workplace.
To enhance the competence of our talents, the Group and our business units offer training programmes covering a wide spectrum of topics such as skills enhancement, professional development, occupational health and safety, anti-corruption and other relevant legislation. The Wharf Institute of Service Excellence (WISE) provides service training to our frontline staff at shopping malls, including image and grooming, service skills, complaint handling, and telephone manner.
Staff Engagement and Well-being
We value employees' feedback and suggestions regarding our business operations and other specific issues. Engagement channels such as staff newsletters, staff surveys, town hall meetings and the Intranet platform are used to communicate with our employees across the business units. The Management reviews and provides solutions to address concerns. At the group level, the Wharf Staff Recreation Committee regularly organises recreational activities to foster the holistic wellbeing of our employees.