Helpdesk Officer (Ref: CO_ITHD)


  • Provide IT helpdesk support services to users on network, software and application related issues.
  • Perform problem identification & logging, initial assessment, and escalation.
  • Monitor, maintain, assign and close IT support tickets per the established policies and procedures.
  • Manage and maintain user accounts and permissions.
  • Maintain and control the inventory records of IT assets.
  • Timely respond and handle urgent business requests/system support during normal and non-office hours with company-assigned facilities including phone and laptop 


  • Diploma holders in Information Technology / Computer Science or other related disciplines; MCSE / CCNA would be an advantage
  • Minimum 5 years’ relevant experience in sizeable firm
  • Solid experience in supporting MS Windows, O365 and Office applications and desktop hardware
  • Self-motivated with good interpersonal, communication and task management skills
  • Detail-minded, committed to work and able to prioritize effectively
  • Well organized and able to work independently under pressure and tight deadlines
  • Good command of spoken and written English and Chinese. 

    Candidates with less experience will be considered as Assistant Helpdesk Officer.



We work 5 days per week.

Please send your application letter and full resume with date available, present and expected salaries to GPO Box 760, Hong Kong or email to (Please quote the Reference on the email subject field)

We are an equal opportunities employer and invite applications from all qualified candidates. Personal data collected will be treated in strict confidence and handled by authorized persons for recruitment-related purposes only within the Wharf Group. Applicants not hearing from us within 2 months may consider their applications unsuccessful.

Thank you for your interest in joining our Company.